Last updated: [23/05/2025]
At Zammani, each shawl is more than a product — it is a personal and timeless artifact. Every order is uniquely crafted, personalized, and numbered to represent a specific moment in time. Due to the exclusive nature of “The Time” Shawl, we maintain a strict yet fair Return & Refund Policy to protect the value and integrity of each piece.
Please read the following terms carefully before making or confirming a booking.
1. Booking Policy
- Upon booking a specific year or number for “The Time” Shawl, cancellation or refund is not permitted.
- If the customer decides not to proceed with the full purchase, they may cancel the order. However, only 50% of the initial booking amount will be refunded. The remaining 50% will be retained as a non-refundable commitment fee, as the number becomes unavailable to others upon booking.
2. Full Purchase & Refund Policy
- Once the full payment has been made and the shawl is prepared for delivery, no refunds or returns will be accepted under any circumstances.
- Each piece is personalized and uniquely made, and thus falls under the “non-returnable and non-refundable” category as per global standards for personalized goods.
- Customers are advised to review all order details carefully before making the final payment.
3. Defects, Damage, or Delivery Issues
- In case of:
- Damaged packaging
- Incorrect personalization
- Manufacturing defects
- Misdelivery or non-delivery
Customers must contact Zammani within 7 days of receiving the product by email or through the official support channel.
- Zammani will coordinate with delivery partners to assess the situation. Resolution may take additional time, and customers are kindly requested to be patient during this process.
- If the fault is verified by the Zammani team, a replacement or correction will be provided at no additional cost. No refunds will be issued in these cases — only replacement or repair as applicable.
4. Resale & Ownership Transfer
- After full payment and delivery, the shawl is a legacy item owned by the customer.
- Refunds after delivery are not permitted.
- However, resale and transfer of ownership are possible, under specific terms:
- The buyer must contact the Zammani team to initiate the ownership transfer process.
- A new shawl may be issued with the new name, and the original number will remain assigned to the piece.
- In such a case, only the original owner may receive a payout (equivalent to the agreed resale value), but only through official Zammani facilitation.
- Unauthorized resale or reproduction is strictly prohibited.
5. Payment Security & Privacy
- All transactions are processed via verified and secure payment gateways to ensure your personal and financial data is protected.
- In select situations (for privacy-sensitive clients or high-tier reservations), payments may be completed under the supervision of a Zammani executive, ensuring clarity, privacy, and satisfaction.
- Zammani is committed to complying with global data protection laws such as GDPR, CCPA, and similar frameworks.
6. Important Notes
- Each order is final and exclusive.
- Booking does not guarantee ownership until full payment is completed.
- No two customers can own the same number/year.
- Refunds (partial or full) are only processed through the original payment method.
- For legal or consumer protection disputes, Zammani operates under the jurisdiction of Chhattisgarh, India, while respecting international e-commerce law and standards.
Need Help?
If you have questions about your order, your booking, or your product, our team is here to help.
📩 Email: support@zammani.com
🌐 Website: www.zammani.com
📞 Customer Care: Available Mon–Sat | 10 AM – 6 PM IST
At Zammani, we don’t just sell — we build legacies. We thank you for being part of this journey through time.